Privacy Policy

Last updated: October 29, 2026

At Famjoyful, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information may be collected when you visit our website, place an order, or contact us, how it may be used, and what choices may be available to you.

This policy should be read alongside any privacy notices presented at checkout or when you use specific services.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of information:

Contact and order information

• Name, email address, telephone number, and billing or shipping address.

• Products purchased, order history, and transaction-related details.

Payment information

• Payment details needed to complete a transaction are generally processed by the payment providers offered at checkout. We may receive transaction confirmations and limited payment-related information, but the information we receive depends on the payment method used.

Personalization information

• Names, dates, messages, photographs, or other details you submit to personalize a product.

Device and usage information

• Information such as your IP address, browser type, device details, pages visited, and interactions with our website may be collected through cookies or similar technologies.

Customer support information

• Information you provide when you contact us about an order, request assistance, or submit feedback.

2. How We Use Personal Information

We may use personal information to:

• Process, produce, fulfill, and deliver orders.

• Apply the personalization details you submit to eligible products.

• Process payments and help prevent fraudulent transactions.

• Respond to questions, requests, and customer support inquiries.

• Send order confirmations, shipping updates, and other transactional communications.

• Maintain, secure, and improve our website and shopping experience.

• Meet legal, tax, accounting, and regulatory obligations.

• Send promotional communications where permitted by law and, where required, with your consent.

• Exercise or defend legal claims where necessary.

3. Shopify and Service Providers

Our store is hosted on Shopify. Information submitted through our store may be processed by Shopify and other service providers involved in operating our business.

Depending on the services we use, these providers may support payment processing, production, shipping, analytics, customer support, website security, or marketing.

We seek to use personal information only as necessary for the relevant services and in accordance with applicable legal requirements. Please also review Shopify's applicable privacy information and the policies of payment providers or other third parties you use.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support shopping cart functionality, remember preferences, understand website usage, improve performance, and support marketing where enabled.

Your browser may allow you to manage or block certain cookies. Some features may not work correctly if essential cookies are disabled.

Where required by law, we will provide appropriate choices or consent mechanisms for non-essential cookies and similar technologies.

5. Sharing Personal Information

We may disclose personal information to:

• Shopify and providers that help us operate our store.

• Payment processors and fraud-prevention providers.

• Fulfillment, production, printing, and shipping partners, where applicable.

• Customer support, analytics, and marketing service providers, where used.

• Government authorities, regulators, courts, or other parties when legally required or necessary to protect legal rights.

• A successor or relevant party in connection with a business transaction, subject to applicable law.

We do not intend to sell personal information in exchange for money. Some privacy laws define “sale,” “sharing,” or targeted advertising more broadly, so the applicable treatment depends on the technologies and services enabled on our store.

6. International Data Transfers

Our service providers may process information in countries other than the country where you live. Privacy protections may differ between jurisdictions.

Where required, appropriate safeguards will be used for international transfers in accordance with applicable law.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, recordkeeping, dispute resolution, fraud prevention, and legal compliance.

Retention periods depend on the type of information and the circumstances. When information is no longer needed, we will take appropriate steps to delete it, anonymize it, or securely dispose of it, subject to applicable law.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have rights to object to or restrict certain processing, request a portable copy of your information, or withdraw consent where processing is based on consent.

You may also be able to opt out of certain marketing communications by following the unsubscribe instructions in those messages.

To make a privacy request, please contact us through the Contact Us page. We may need to verify your identity before responding. Some information may need to be retained where the law requires or permits it.

9. Children's Privacy

Our website is not intended to be used by children who are not legally able to make purchases or provide information without the required parental or guardian involvement.

If you believe a child has provided personal information inappropriately, please contact us so we can review the situation and take appropriate action as required by law.

10. Security

We use reasonable measures designed to protect personal information. However, no website, transmission method, or electronic storage system can be guaranteed to be completely secure.

Please protect your account credentials and contact us if you believe information associated with your order has been compromised.

11. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. The revised version will be posted on this page with an updated date.

13. Contact Us

For questions about this Privacy Policy or to make a privacy-related request, please contact us through the Contact Us page on the Famjoyful website.

Famjoyful — More Than Gifts, It’s a Feeling.