Terms of Service

Last updated: October 29, 2026

Welcome to Famjoyful. These Terms of Service (“Terms”) govern your access to and use of the Famjoyful website and any purchases made through our online store.

By visiting our website or purchasing from us, you agree to these Terms. Please read them carefully before using our website.

1. About Our Store

Famjoyful operates an online store offering gifts and selected products, including products that may be personalized according to customer-provided information.

In these Terms, “Famjoyful,” “we,” “us,” and “our” refer to the operator of the Famjoyful store. “You” and “your” refer to the customer or website user.

2. Eligibility and Use of the Website

By using our website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you, or that you have the necessary permission from a parent or legal guardian.

You agree not to use our website for unlawful purposes, interfere with its operation, attempt unauthorized access, or submit information that is fraudulent or misleading.

3. Products and Product Information

We make reasonable efforts to display product descriptions, colors, images, and other details as accurately as possible.

Actual product colors and appearance may vary due to screen settings, lighting, production methods, or the nature of personalized products. Product images may be illustrative where indicated.

We reserve the right to correct errors, update product information, and discontinue products. Nothing in these Terms limits consumer rights that cannot legally be excluded.

4. Personalized Products

Some products allow you to submit names, dates, messages, images, or other custom details.

You are responsible for reviewing all personalization information before submitting your order, including spelling, capitalization, punctuation, dates, and selected options.

By submitting custom content, you confirm that you have the necessary rights and permissions to use it and that it does not unlawfully infringe another person’s rights.

We may decline personalization requests that are unlawful, infringing, abusive, or otherwise inappropriate.

5. Orders and Acceptance

Placing an order is an offer to purchase the selected products under these Terms.

An order confirmation acknowledges receipt of your order but does not necessarily mean the order has been accepted for fulfillment. We reserve the right to refuse or cancel an order where permitted by law, including in cases of suspected fraud, pricing errors, product unavailability, or other legitimate reasons.

If payment has been collected for an order we cancel, we will arrange an appropriate refund.

Please ensure that your contact, billing, and shipping information is accurate and complete.

6. Prices and Payment

Product prices and available payment methods are displayed on our website or at checkout. Prices, taxes, shipping charges, and any applicable duties may vary depending on your location and order.

You agree to provide current and accurate payment information and authorize the applicable charges for your purchase.

If an obvious pricing or listing error occurs, we may contact you to confirm the correct details or cancel the affected order where permitted by law.

7. Shipping and Delivery

Shipping options, estimated delivery times, and applicable charges are presented where available during checkout or in our Shipping Policy.

Delivery estimates are not guarantees unless expressly stated otherwise. Delays may occur due to carriers, weather, customs processing, incorrect addresses, or other circumstances beyond our reasonable control.

You are responsible for providing a complete and accurate delivery address. If you discover an address error, contact us as soon as possible. We cannot guarantee changes once an order has entered processing or shipment.

Nothing in this section limits rights or remedies available under applicable consumer law.

8. Cancellations, Returns, and Refunds

Personalized products may be prepared for production based on the details you submit. As a result, cancellation or modification may not be possible once production has begun.

Our Refund Policy explains how to contact us about damaged, defective, incorrect, or otherwise problematic orders.

These Terms do not remove any cancellation, return, refund, or other rights that are mandatory under applicable law.

9. Intellectual Property

Our website and its content, including text, graphics, logos, designs, and other materials, are owned by or licensed to Famjoyful unless otherwise stated. They may not be copied, reproduced, distributed, or used commercially without appropriate authorization.

You retain any rights you hold in content you submit. You grant us permission to use that content only as reasonably necessary to process your order, provide customer support, prevent fraud, and operate our services, subject to our Privacy Policy and applicable law.

10. Third-Party Services and Links

Our store may use third-party services or contain links to third-party websites. These services may be governed by their own terms and privacy policies.

We are not responsible for third-party websites or services to the extent permitted by law. Their inclusion does not necessarily imply endorsement.

11. Errors and Website Availability

We aim to keep our website accurate and available, but we do not guarantee uninterrupted access or that all information will always be error-free.

We may update, suspend, or discontinue parts of the website where reasonably necessary. Any exclusions of warranties or limitations in this section apply only to the extent permitted by law.

12. Limitation of Liability

To the extent permitted by applicable law, Famjoyful will not be liable for indirect or consequential losses arising from your use of the website or purchase of products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including any mandatory consumer protections that apply to your purchase.

13. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful use of the website, your violation of these Terms, or your submission of content that infringes another person's rights.

This provision does not apply where prohibited by applicable law.

14. Privacy

Our collection and use of personal information are described in our Privacy Policy. By using our website, you acknowledge that you have had the opportunity to review that policy.

15. Changes to These Terms

We may update these Terms from time to time. The latest version will be posted on this page with its updated date.

Changes apply from the date stated in the updated Terms, subject to applicable law. Your continued use of the website after changes take effect constitutes acceptance where legally permitted.

16. Governing Law

These Terms are subject to the laws applicable to the operator of the Famjoyful store, without limiting any mandatory consumer protections that apply in your place of residence.

Before publishing: Confirm the appropriate governing law and business details for your actual business structure and operating location.

17. Contact Us

If you have questions about these Terms, please contact us through the Contact Us page on the Famjoyful website.

Please include sufficient details for us to identify and respond to your request.

Famjoyful — More Than Gifts, It’s a Feeling.